Frequently Asked Questions- Yasmeerah.com
Welcome to Yasmeerah.com! Below are answers to some of the most frequently asked questions regarding our platform. If you need further assistance, please contact us at sales@yasmeerah.com.
General Information
Q: What is Yasmeerah.com?
A: Yasmeerah.com is an online marketplace offering products and services in various categories, including e-commerce, car sales, and travel solutions.
Q: Where is Yasmeerah.com based?
A: Yasmeerah.com operates under the jurisdiction of the United Arab Emirates (UAE) and serves international markets.
Q: What currency does Yasmeerah.com use?
A: Prices are listed in USD by default, but users can view prices in their local currency based on their location.
Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, bank transfers, and mobile money (where available).
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor delivery progress.
Q: Can I change or cancel my order?
A: Order modifications or cancellations are only possible before shipping. Please contact sales@yasmeerah.com as soon as possible.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide through trusted logistics providers. Shipping fees vary by destination.
Q: How long does delivery take?
A: Estimated delivery times depend on the shipping method and location. Standard deliveries take 5-14 business days.
Q: What should I do if my order is delayed?
A: If your order has not arrived within the estimated timeframe, contact us at sales@yasmeerah.com with your order details.
Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within [insert return period] days of delivery. Items must be in original packaging and unused.
Q: How do I request a refund?
A: Contact sales@yasmeerah.com with your order number and reason for the refund request.
Q: Are there items that cannot be returned?
A: Yes, non-returnable items include personal care products, digital downloads, and damaged goods.
Account & Security
Q: Do I need an account to shop on Yasmeerah.com?
A: No, you can check out as a guest. However, creating an account allows for a faster checkout and order tracking.
Q: How do I reset my password?
A: Click on ‘Forgot Password’ on the login page and follow the instructions to reset your password.
Q: Is my personal information secure?
A: Yes, we comply with international data protection laws, including GDPR and UAE regulations. For details, see our Privacy Policy.
Customer Support
Q: How can I contact Yasmeerah.com?
A: Our customer support team is available at sales@yasmeerah.com.
Q: What are your customer service hours?
A: Our support team operates from 9 am to 6pm UAE time. But feel free to drop a mail which can be responded to first thing next business day or send a message on our WhatsApp chatbot.
We continuously update our FAQs to serve you better. If you have any additional questions, feel free to reach out at sales@yasmeerah.com.
Thank you for choosing Yasmeerah.com!